Practice Manager (Full-Time)

Dental Holistix is a modern, patient-first practice in Hamilton CBD delivering high-quality dentistry with a full range of treatments available in-house. Our mission is to inspire our community to improve oral health and feel confident in their smile—and we back that with great systems, continual learning, and a team culture built on professionalism, warmth, and high standards.

The opportunity

We’re seeking a business-minded Practice Manager to lead the day-to-day operations of our busy 4-chair Hamilton CBD practice. You’ll lead a team of approximately 14 staff, build a high-performance and high-care culture, and ensure our patients experience exceptional service at every touchpoint.

This role blends people leadership, operational excellence, and commercial acumen—including oversight of key business metrics, financial processes, and practice marketing (including social media).

Key responsibilities

• Lead, coach, and develop the team to deliver consistent service excellence and a values-led culture
• Oversee front-of-house operations and patient experience, ensuring smooth daily workflow and strong communication across the clinic
• Manage rosters, leave, and staffing coverage to support clinical productivity and patient demand
• Support recruitment, onboarding, and performance management
• Own key administrative systems, policies, and continuous improvement initiatives
• Oversee financial administration including accounts payable/receivable, invoicing, and day-to-day cashflow processes
• Monitor and report on practice performance (e.g., utilisation, reappointment/recall, cancellations, and other agreed KPIs)
• Partner with clinicians to support efficient scheduling, treatment coordination, and high clinical standards
• Coordinate local marketing activity and help drive our social media presence—planning content, responding to enquiries, and supporting campaigns that reflect our brand

About you

• Proven experience in dental practice management, business development, team leadership and operational efficiency (required)
• Proficient in strategic planning, financial management and regulatory compliance
• Strong administration and customer service background, with a genuine patient-first mindset
• Commercial and financial confidence, including accounts payable/receivable and comfort working with budgets and performance metrics
• Demonstrated leadership capability—able to build trust, set expectations, and drive a high-performance team culture
• Well-developed communication skills and the ability to partner effectively with clinicians and support staff
• Highly organised, proactive, and calm under pressure with strong time management
• Interest and capability in marketing and social media—able to help plan and execute content and campaigns in line with a professional healthcare brand
• Dental or medical industry experience is advantageous

Eligibility & how to apply

Eligibility: Applicants must have the legal right to work in New Zealand.

How to apply: If you're interested in joining the Dental Holistix team, we'd love to hear from you!

To apply, please email the following to careers@dentalholistix.co.nz:

• Your CV
• A brief cover letter outlining your relevant experience and why you'd like to join Dental Holistix.‍

Important: Please include the position you are applying for in the subject line of your email.

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